Questions & Answers

For sure you still might have some question about InterRent which we would like to answer. This is why we already collected for you the most important answers here.

You are very welcome to use our online booking form. Furthermore our service-center is also available for you. Our colleagues can be reached via phone at +49 203 3485 130.

Unfortunately not. InterRent leases exclusively cars. However you have the opportunity to hire a transporter or a truck via our partner brand Buchbunder. InterRent Deutschland and Buchbinder are jointly represented at all rental-stations in Germany.

If you want to change your booking just contact us at +49 203 3485 130.

As soon as you have successfully finished your booking you will receive a booking confirmation via e-mail. This e-mail contains a link which allows you to cancel the booking any time. Of course you are also able to cancel via phone at +49 203 3485 130.

In principle yes. An additonal driver can be optionally booked. (fee required)

The hiring costs contain basically a mileage allowance of 200km per day. Any additional mileage causes extra costs of EUR 0.25 till EUR 0.30 (depending on booked vehicle category) excluded added value tax. As a standard the hiring costs contain an insurance coverage with a deductible rate of EUR 800. The included liability insurance contains a coverage sum of EUR 50 million at personal injuries and property damage. The maximum coverage sum per injured person is EUR 8 million and only limited to Europe. A fully-comprehensive insurance is not existing. Potential airport-fees are included.

Yes, we are always up to the principle "receive fuelled up - return fuelled up".

 Payment is possible by common credit cards (Visa, Mastercard & American Express).

Yes, by hiring a car a deposit of 800€ will be blocked. The deposit will be refunded as soon as possible after the car has been returned without damage.

 

Unfortunately we don't accept debit cards, Electron cards, EC cards, prepaid cards and Diners cards

Our online booking form is supported via SSL-encryption (Secure Socket Layer). If you hire a car on interrent.de this technology secures your data by encrypting every data exchange between your computer and our server.

Please bring your valid driver license and your valid personal ID of an European country with you. A passport which is still valid for at least one month will also be accepted. Furthermore you will need an international common credit card.

By default all our cars are unlimited liability insured.

Depending on the car group you want to hire we offer a reduction of the personal contribution. This from our side recommended reduction of liability can be booked directly online during the booking process or right before the pick-up of your car at the station.

After every self- or foreign-inflicted accident (also without third-partyinvolvement), vehicle theft, fire, wildlife accidents or other damages to the rental car (even if the last is a minor one) the lessee is obligated to:

  • immediately report to the lessor via telephone (who is available during day and night)  and align on further usage of the damaged rental car.
  • immediately report and consult the police to record the damage. If the police is not available via telephone the lessee needs to report to the next police station. If the police is denying the record of damage the lessee needs to provide a written confirmation about such to the lessor.
  • record the names and registration plates (including their insurance numbers) of all parties involved in the accident and record contact details of possible witnesses.
  • immediately report truthfully all details of the accident to the lessor and provide such with the completely filled-out and signed police accident report
  • do everything within the realms of possibility to clarify the damage occurrence and support the assurance of proof. Especially regarding questions of the lessor about the circumstances of the damage occurence the lessee needs to support in a timely manner

After a vehicle theft the lessee is obligated to provide immediately the car key and documents to the police or the next rental station. Furthermore the lessee is also obligated to not provide any acknowledgement of debt or arrangements, which contain damage consumption, towing or repair services, without the consent of the lessor.

The minimum age for hiring a car is 18 years. For the vehicle categories IDMR and IWMR it is 21 years. For all drivers which are under 25 years a "Young Driver Fee" will be claimed.

Trips to foreign countries are prohibited and need a written consent of InterRent. Excluded from this prohibition are trips to countries such as Austria, Hungary, Slovakia, Italy, Croatia, Slovenia, Swiss, Liechtenstein, France, Spain, Portugal Andorra, Monaco, Luxemburg, Belgium, The Netherlands, Denmark, Norway, Sweden, Finland, The United Kingdom, Ireland, Czech Republic and Poland. By booking your trip to a foreign country during the online-reservation a "Cross Border Fee" of 10€ per rental day will be charged for countries like Austria, Italy, Liechtenstein, France, Belgium, Luxemburg, Denmark, Swiss and The Netherlands. By booking your trip to a foreign country during pick-up the Cross Border fee will be raised to 20€ per rental day for such countries. The Cross Border Fee for all other countries is 45€ per rental day. Trips to foreign countried must be requested in any case before start of the rental. In case of a trip to a foreign country the deposit can be raised up to 2.000€.

 

 

The satisfaction of our customer is very important to us. Therefore our customer service will take care of your concern. You can reach our colleagues via mail at customerservice@interrent.de.

Further questions?

If you have further questions, our colleagues from the service center will be pleased to help you. These can be contacted by calling +49 203 3485 130.